One of the simplest ways to collect reviews is by adding a special email address to your order confirmation emails in the BCC address field, and we’ll automatically collect reviews for you via a simple review request email.
Step 1 – Configuring Email
Configure your email system to send an extra copy or BCC (blind carbon copy) of each order confirmation email to the email address found in your dashboard.
Step 2 – Email Template
Confirm that the email templates used for your orders/shipping contain the following essential information:
Order Number (in the subject or body of the email)
Customer Name (if missing, ‘Customer’ will be used in the review request email)
Make sure your emails are being sent from the domain of your website (e.g. orders@yourdomain.com). If the emails come from a different domain, please contact us at helpdesk@sitejabber.com and let us know.
Once you’ve added the special email address to the BCC address field a review request will be generated in our system. You can check to make sure this is working in the Review Request Reporting area of your dashboard. The requests will be sent 7 days after the order date. You can send up to 50 review requests per month using our free plan. If you’d like to send more than 50 requests per month and the ability to customize the review requests, including the time delay, check out our Premium features.
