If you would like to manually send review requests to previous customers you can upload a CSV file using our Bulk Collection tool.
Step 1 – Creating CSV File
Your CSV file should be formatted with the following columns: email address, invoice number, date in MM/DD/YYYY or DD-MM-YYYY format, first name (if available), last name (if available), phone number (in E.164 format. Example: [+][country code][subscriber number including area code]), comma separated SKUs of purchased products (if available). Please do not use headers for the columns. (View sample CSV below)
Step 2 – Uploading CSV File
When your file is ready click the blue “Choose File” button and select the file you’re going to import. Then, click the orange “Upload” button. At the top of each column will be a dropdown menu you can use to indicate what information is in each column (email address, order number, order date, first name, last name, labels, product SKU) Once you’ve selected the correct label for each column click the “Validate” button and then the “Import” button again.
Review requests will be sent out 7 days from the order date and if the order date is more than 7 days prior to the date you upload the file, the request will go out immediately. You can send up to 50 review requests per month using our free plan. If you’d like to send more than 50 requests per month, the ability to customize the review requests including the time delay, check out our Premium features.