We do not remove business profiles from our site. Consumers have the right to review their experiences on this, and businesses should be open to feedback and criticism.
Removing negative reviews or trying to manipulate the review system can create a negative perception of the business and its reputation. Instead, businesses should use the feedback to improve their products or services and address any issues that customers may have experienced.
Responding to reviews, whether positive or negative, can also help businesses engage with their customers and show that they value their opinions. It is important to respond in a professional and respectful manner, addressing any concerns and thanking customers for their feedback.
Overall, businesses should embrace customer feedback and use it as an opportunity to improve and grow.