Account Settings

You can access your account setting by clicking your username in the upper right corner of your dashboard and selecting “Account Settings.”

The “reply-to” email is where responses to messages sent from our system such as the Order Confirmation or Review Request Survey will be sent.

The “Support email” reflects the email address that will be provided in the body of the Order Confirmation email for customers to use if they need to get in touch.

Getting too many notifications? You can adjust which messages you receive from Sitejabber regarding your account here. Make sure the notifications you want to receive are toggled on (Blue)

To update your password you will need to enter your current password and the new password you’d like to use twice. If you’ve used the password reset tool, please enter the temporary password that was sent via email in the “Current Password” field.

Ensure the reviews you receive have the correct time and date stamp for your country by selecting the appropriate timezone from the dropdown menu. Timezone selections are displayed in GMT format.

Our premium plans offer the option of adding multiple account users. You can add a new user from the Admin dropdown menu in the upper right corner of your dashboard.

The new user will receive an activation email that will prompt them to choose a password to access the account.

Need to remove a user? Simply click the trash icon to the right of the user.

Each time a payment is made we’ll send an invoice to the users with email addresses listed here. However, you also have quick access to all invoices directly in your Sitejabber dashboard. Click on the PDF icon to open an invoice and from their you can download and print.

The API Key section includes the following:

You can update your name and profile image here. Your first name, last initial, and profile image will be shown when you send a message to a reviewer or post a public response to a review.