The Ratings Calculator page provides powerful tools to understand your current average rating and forecast how changes in your review activity might impact your future Sitejabber rating.
Current Rating
The Current Rating section of your dashboard displays the star ratings for each period considered in our average rating calculation. This allows you to easily see the specific data used to determine your overall score.
- Rating Calculation: The overall rating of any business is a weighted average, with 50% coming from the average rating of all reviews, 25% from reviews written in the last 12 months, and 25% from reviews written in the last month. For periods without reviews, an "average" rating (3 stars) is used in the weighting.
To calculate the overall rating, the weighted average of all the reviews is taken, with each review being weighted according to the time period in which it was written. This gives a more accurate picture of the product or service over time, as it takes into account how the opinions of customers may have changed over time.
It’s worth noting that different platforms and websites may use slightly different weighting schemes for their review ratings. However, the general principle is to give more weight to more recent reviews, while still taking into account the overall trend of all the reviews.
- Current Average Rating: Displays your overall average rating, along with the total number of reviews it's based on.
- Rating by Period:
- All-time average rating: is the average rating of all reviews, regardless of when they were submitted.
- Last month's average rating: reflects the average rating calculated on reviews submitted within the last 30 days.
- 12-month's average rating: is the average rating of reviews submitted within the last year.
- Star Rating Breakdown: Provides a clear count of the number of 5-star, 4-star, 3-star, 2-star, and 1-star reviews that contribute to each rating period.
Forecast Calculator
This interactive tool allows you to simulate the impact of future review volumes and average ratings on your overall Sitejabber rating. It helps you set goals and understand the potential outcomes of your review generation efforts.
- Number of Reviews: Enter the expected monthly review count you anticipate receiving.
- Average Review Rating: Input the average rating you expect these new reviews to have. This is typically an estimate based on your current performance and customer satisfaction levels.
- Calculate Button: After entering your desired numbers, click "Calculate" to see your predicted Sitejabber rating evolve over time based on your inputs.
By utilizing the Ratings Calculator, you can gain a deeper understanding of your reputation dynamics and make data-driven decisions to improve your business's standing on Sitejabber.