The Review Resolutions page helps you track the status of reviews where you used the Attempt Resolution tool. This feature allows you to privately message reviewers to address concerns and encourage them to update their review based on the outcome.
When a reviewer receives your message, they are asked whether their issue has been resolved:
- If they click Yes, they are directed back to their review to make an update.
- If they click No, the review is marked as unresolved in this report.
This tool is especially helpful for monitoring how effective your outreach is and improving overall review sentiment.
📈 Resolution Status Graph
Visualize trends in your resolution efforts.
- Date Range Filter: Choose a specific timeframe to view resolution activity.
- Graph Overview: The line graph shows how many resolution attempts were made and how many were marked as resolved or unresolved.
- This view helps you identify patterns in your customer support success over time.
📋 Review Resolutions Table
See the full history of your resolution attempts in one place.
- Reviewer Name: The name of the reviewer who was contacted.
- Order Number: The order tied to the review, if available.
- First Sent: When the first resolution message was sent.
- Status:
- Resolved: The reviewer confirmed the issue was resolved and may have updated their review.
- Unresolved: The reviewer either selected No or did not respond.
- Link: A direct link to the original review so you can quickly review the context.
The Review Resolutions report is a valuable tool for managing your online reputation, showing your responsiveness to customer feedback, and turning potentially negative experiences into positive ones.